Frequently Asked Questions

Everything you need to know about shopping with Raymond Geddes.

What is the typical shipping timeframe for my order?

Most orders are processed within 1-2 business days. Delivery times vary based on your location, but standard ground shipping typically arrives within 3 to 7 business days.

Do you offer bulk discounts for schools or large organizations?

Yes, we specialize in high-volume orders. Many of our products feature quantity-based pricing tiers, and schools can contact our support team for specialized tax-exempt purchasing options.

What is your return policy?

We offer a 30-day return window for items in their original packaging. If you receive a defective or damaged product, please contact our customer service team immediately for a replacement or full refund.

How can I track the status of my shipment?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. For verified educational institutions, we also accept official Purchase Orders.

Are your products safe for children?

Safety is our top priority. All Raymond Geddes products are tested to meet or exceed CPSIA and ASTM safety standards to ensure they are safe for their intended age groups.